3 Min Read • June 29, 2021

Why ServiceNow is the Platform You Should Keep in Your Radar


More and more tech professionals are interested in finding simple ways of embracing digital transformation. However, keeping up with new platforms and capabilities is not always easy. If you are trying to start you career in IT service management, ServiceNow is a platform that should be on your radar.

What is ServiceNow?

ServiceNow is a cloud-based company that provides software as a service (SaaS) for technical management support. The company started as a ticketing platform to manage IT requests but has since expanded into more. Right now, the platform specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM), allowing users to manage projects, teams and customer interactions via a variety of apps and plugins.

If you are looking for a new skillset to pursue, a career in ServiceNow might be right for you and here is why.

ServiceNow is one of the leading ITSM tools available today.

ServiceNow has unique characteristics like a single, unified date model and built-in machine learning capabilities. Beyond that, it has the ability to seamlessly integrate with existing platforms and solutions. This allows businesses to function smoothly and provide highly productive digital experiences. Thanks to these characteristics, ServiceNow has been named an ITSM Tools Magic Quadrant Leader by the 2020 Gartner Report.

ServiceNow is the platform of platforms for workflow revolution.

Organizations used to rely on silo applications, however as work has evolved, and platforms that are cross-functional are more important than ever. ServiceNow provides a service model that defines, structures and automates the flow of work, removing email and spreadsheets from the process. ServiceNow can transform business with workflows that optimize productivity, connect with customer operation to boost loyalty and connects department to great engaging experiences for employees


woman working in workflows

ServiceNow provides easy integration and customization.

ServiceNow enables smooth integration of legacy software. The platform offers connected digital workflows that make work better for people and business operations. On top of that, ServiceNow has been built as a native mobile experience, offering insightful, easy, and consumer-like experiences. The platform allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need when they need it. ServiceNow offers an intuitive mobile experience to all end users, no matter the department.

ServiceNow is growing.

The evolution of ServiceNow has made it one of the fastest-growing software companies taking the lead over popular conglomerates like Facebook. It is always available on the cloud, fully customizable, and safe to scale with even the largest global enterprises.

Six years ago, ServiceNow’s market share in IT service management stood at 10%. By last year, the cloud-based platform, which helps IT teams run an organization’s technology infrastructure, had leaped to 40%. This exponential growth has made ServiceNow #3 in the Fortune Future 50 rank.

Overall, ServiceNow hits the mark on all critical points that someone looking to start a career in IT management should look for. If you are interested in starting your ServiceNow career, we can help! Our certification courses are designed to help you learn all the concepts you need to get your career started. For more information email us at itcert@skillstorm.com.

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